QUESTION:

Hello,

I have what may be considered a less than intelligent question regarding your double brewer series.
If voltage at the element is 120V should the unit be heating up? I replaced the element thinking that was the problem but both the old element and the new one read approximately 8 ohms. Still, the unit refuses to heat the water tank.
Any input would be appreciated.

Regards,

Gwyn

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ANSWER:

By no means would I consider your question less than intelligent. It is a very good question based on what you are conveying to me and I would call this a sanity check more than anything.

If I assume that this brewer is a straight 120V unit and you have 120V at the heating element then, yes, it should be heating. This is provided that this brewer uses a Mercury Relay to switch power to the heating element. If that is the case, then the voltage present at the heating element should produce heat.

However, if the brewer in question uses a Solid State Relay to switch power to the heating element, then you could very well get 120V at the heating element without producing heat.

If you give me the s/n to the brewer, I should be able to determine if the brewer has an SSR or a Mercury Relay.

Also, is this by chance a 120/208-240VAC unit?

I look forward to your reply.

Shane Blais
Director of Technical Services & Corporate Training