QUESTION:

Hello,

I was hooking up a 2042e over the weekend and got an error with the basket sensor.  Both sides had the same issue.  I was able to bypass the sensor and it brewed properly. It seems that if the bypass worked, the board should be fine.  Bad sensors on both sides?  The machine is a refurbished model that's being hooked up for the first time at this location.

Thanks for your time,
Chad

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ANSWER:

Chad,

Were you getting an error code “075’ or did you get the “no bas” indicator?

If it was the “no bas” indicator then first check if the magnet is in place on each basket; this magnet is what activates the brew basket sensor much like with an alarm system with magnetic door or window sensors.

If the sensors are missing, you need new handles that will have the magnets already mounted in place. (Part Number 1023.00089.00)

If the magnets are in place, then double check and make sure the rails hold the basket close enough to the brew body for the magnets to trigger the sensor.  You can verify this by pushing up on the brew basket handle if the sensor detects the basket then the rails need to be adjusted up because they have bent down over time with use.

If both these things check out, then it is possible that the sensors are bad and you need to replace these. (p/n 102207)

If this is a “075” error, then you are able to start a brew cycle, but it is interrupted by this error code. This is generally related to the rails needing to be adjusted up because while the brew basket sensor can detect the basket initially when water begins to fill the basket it becomes heavier and the basket then shifts down and the magnets contact with the sensor is broken generating the error “075” making the brewer think that the basket was removed when the brew basket lock should have prevented that.

I hope you find this information helpful. If you need any further assistance, please let me know.

Shane Blais
Director of Technical Services & Corporate Training